EMPLOYEE HELP

Crewbase support

Help with sign-in, scheduling, timekeeping, and driver navigation.

Need help now?

Contact your manager or dispatch first for an active shift or route. For account and technical help, email Crewbase support.

Confirm location permission is set to Always, mobile data is available, and the route has a valid next stop. Then pause and resume the route.

Pull down to refresh Routes. If it is still missing, ask dispatch to confirm the route is assigned to your Crewbase employee account.

Keep Crewbase open and retry when service returns. Do not mark the same stop twice. Send dispatch the stop name if the error continues.

Use the email connected to your employee record. Ask a manager to verify that the account is active and linked to your employee profile.